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Customers Saw More Electricity Outages in 2024 Than in Years Before

By Katie Kuehner-Hebert | Jan 22, 2026
New York City skyline during a blackout, backed by a starry sky. Image by Devanath / Pixabay

According to the EIA, U.S. electricity customers experienced an average of 11 hours of electricity interruptions in 2024, or nearly twice as many as the annual average experienced in the decade prior, primarily as a result of hurricanes and other major events.


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Hurricanes in 2024 wreaked havoc across a number of states and caused major power outages. Major events such as hurricanes Beryl, Helene and Milton accounted for 80% of the hours without electricity in 2024, according to a December 2025 report from the Energy Information Administration (EIA). As a result, U.S. electricity customers experienced an average of 11 hours of electricity interruptions in 2024, or nearly twice as many as the annual average experienced in the decade prior.

“Utilities categorize interruptions depending on if they are attributed to major events such as hurricanes or other storms, interference from vegetation near power lines, or atypical utility operations,” according to the EIA. “When comparing outages across years, most of the differences in total time without service are attributed to major events.”

Interruptions attributed to major events averaged nearly nine hours in 2024, compared with an average of nearly four hours per year in 2014–2023, according to the EIA. Service interruptions that aren’t triggered by major events routinely average about two hours per year.

Annual outages are measured using two industry metrics. The System Average Interruption Duration Index measures the total duration an average customer experiences nonmomentary power interruptions in a one-year period. The System Average Interruption Frequency Index measures the number of interruptions in a year.

States with the most time without power dealt with major weather events in 2024. In July, Hurricane Beryl left 2.6 million customers without power in Texas. In September, Hurricane Helene left 5.9 million customers without power across 10 states, and at least 1.2 million of those customers were in South Carolina.

“Customers in South Carolina experienced longer service interruptions than in any other state, at nearly 53 hours in 2024,” the EIA wrote. “South Carolina, North Carolina and Florida dealt with strong winds and flooding from Hurricane Helene that affected transmission and distribution power lines as well as substations leading to prolonged power outages. The next month, Hurricane Milton left 3.4 million customers in Florida without power.”

In contrast, customers in states such as Arizona, South Dakota, North Dakota and Massachusetts experienced, on average, less than two hours of service interruptions in 2024, according to the EIA. Some states in 2024 experienced outages more frequently than the U.S. average of 1.5 instances.

“For example, Hawaii electricity customers experienced 4.4 electricity interruptions in 2024, the most of all states,” the EIA wrote. “The more frequent interruptions in Hawaii are mainly due to adverse weather, volcanic activity, unexpected outages at oil-fired plants, and issues connecting new generating capacity.”

States such as Maine and Vermont also tend to have more frequent outages, often attributed to storm-related damage to trees that affects power lines, according to the EIA. In contrast, states such as South Dakota, Maryland, Illinois and Massachusetts experienced, on average, less than one power interruption last year.

About The Author

KUEHNER-HEBERT is a freelance writer based in Running Springs, Calif. She has more than three decades of journalism experience. Reach her at [email protected].  

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