Andrew McCoy

Elton Mayo was dumbfounded. The research results in the reports he was reading were exactly opposite of what he had expected to see. It was 1927. He was still new to his job as the first professor of industrial research at...

Try this tomorrow morning: When you’re ready to take a break, go outside your office building. Face the side of the building with the signage bearing the company name and logo. Now try as hard as you can to crank up your...

Many electrical contractors are plagued by a short-sighted view of workforce development, thinking that employee education and training falls outside their responsibility. They expect field electricians and office staff to...

On the bitterly cold and windy afternoon of Dec. 24, 1945, a Liberty ship packed with hundreds of troops returning from the war in Europe cut through frigid water and swirling snow as it passed the Statue of Liberty. Everyone...

“This place looks like a dump!” bellowed Larry, a service electrician, as he opened the door to his customer’s electrical equipment room. He should have closed the door behind him before blurting out his assessment of the...

We don’t “build” buildings anymore. We assemble them. Most of what we have always categorized as “material” now more accurately deserves to be called “products.” Consequently, today in new construction or service work, the...

Every electrical contractor will tell you their business is relationship-based. They owe their success to strong customer relationships. We agree. We also think most ECs could get much more out these relationships. We tested...

Electrical contractors today slap their corporate taglines next to the name of their company in just about every place imaginable—on their fleet vehicles, their office building, their stationery, their business forms, their...

Jerry McGlynn knew he had to catch up. He had been hired to take charge of his company’s safety program and needed a whole new set of certifications to fill that role. So, he set out to acquire them. Today, his business card...

Construction activity in many regional markets has heated up to the point that some areas are experiencing worker shortages. In the midst of such a boom, it is easy to forget that, for every boom, there is a bust.
 That...

Smarter materials management is especially beneficial in electrical service work. Service electricians are constantly confronted with the challenge of obtaining materials while striving to minimize the amount of lost time,...

Electrical contractors convey electrical products on the last mile of the journey from manufacturer through distributor to installation. This applies to products for every type of electrical work. In a paradigm shift, if ECs...