October Issue 2003

 


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October 2003
Call centers have come full circle, mainly because they have helped to redefine and reshape customer service functions for a wide variety of businesses. READ MORE
October 2003
It certainly is not easy being a retailer today. There are so many different fronts to cover. READ MORE
October 2003
Whether to arbitrate is not normally a question. If your contract has a written arbitration clause, you must arbitrate. If not, you can pursue your claims in court. READ MORE
October 2003
Have a backup solution for when the lights go out It has been several months since the “Blackout of 2003” captured headlines around the world. READ MORE
October 2003
Perhaps the most prominent issue in the retail and systems industries is balancing security versus privacy. The debate can get quite heated, sometimes even emotional. READ MORE

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October 2003