In 1911, Leon Leonwood Bean (better known to his friends by his initials “L.L.”) stomped in from the chilly Maine weather with cold, aching feet after a long hunting trip. He had a fierce, personal obsession to design and manufacture a more comfortable boot for hunters and outdoorsmen.
Industrial and commercial facilities strive to service existing low-voltage distribution equipment in an effort to postpone costly replacement. As part of that effort, a maintenance contract can be critical to a facility’s life-extension program.
“Companies must put their people—not their customers—first,” writes Hal Rosenbluth, CEO of an international travel management company, in his 1992 classic book, “The Customer Comes Second.” At first glance, these words read like heresy against the great body of advertising that, for decades, has ost
Mike, an anonymous electrical contractor, is almost to the point where he can laugh about an incident that occurred last summer. However, right after it happened, it felt as though he relived his initial frustration each time the subject came up.
A good-looking set of year-end financial statements can be a source of pride for an electrical contracting firm. It’s too bad that even the best of those neatly bound booklets blessed by CPAs fail to contain critical indications of where the business may really be headed.
Hurricane season is over, and the inundation of floodwaters in many parts of the country has likely receded by now. However, evaluating electrical equipment that has been subjected to water and determining whether to recondition the equipment or replace it remains a serious issue.
Two technology entrepreneurs in 1940s Palo Alto, Calif., pioneered a wide-open approach to running their rapidly rising business that became a de facto trademark of its operating style and a darling concept among management gurus.
More than 600,000 people lost power when Hurricane Irene slammed into the East Coast at the end of August. Flooding in North Carolina, New York and Vermont has added to the massive power restoration project now underway.
Customer relations play a key part in the business of electrical construction. A wise electrical contractor once said the main purpose of a business is to make a profit, and the main function of a business is to create and maintain satisfied customers.