Just a few years ago, knowledgeable electrical contractors believed that the trick was to virtually “give away” an initial VDV installation, and, by landing a service contract in that way, capitalize for years on the very lucrative moves, adds and changes (MACs) that followed.
The Malcolm Baldrige National Quality Award (MBNQA) is awarded annually to recognize firms that have achieved overall excellence in leadership, organizational effectiveness, operations and business results. Congress authorized the award in 1987 through Public Law 100-107.
Does this sound familiar? You’ve won the bid to provide light fixtures or switching gear on a major project. Components have been arriving at the job site in anticipation of a specific start date. Your crew is assembled and ready to hit the ground running.
This article focuses on the principles on which an electrical contracting firm’s quality management system (QMS) should be based. QMSs are the focus of the 2000 edition of the International Standards Organization (ISO) 9000 series of quality standards.
Recent events require some further precautions to be taken when preparing an estimate. Safety has always been a concern that contractors have had to cover as far as a cost basis, productivity and worker morale.
It seems as if many people talk about the future a lot. The problem with such discussions is that if predicting the future were easy, many of us would not be working today because we would have made a fortune in the stock market by now.
An effective quality assurance (QA) program can be a valuable asset to the electrical contracting firm. Not only can a formal QA program improve construction quality and reduce rework, but it can also improve customer satisfaction and serve as a valuable marketing tool.
As customers increasingly demand more complex and technologically advanced voice/data/video (VDV) systems for their facilities, electrical contractors must rely more than ever on their distributor partners to supply the value-added services that will strengthen their competitive edge.
Because each construction project is unique and completed with time and money limitations, change orders are inevitable. Faulty plans, a change in the owner’s preferences, or unforeseen circumstances can all force the implementation of those changes.
The service cycle starts with the initital customer contact and ends with the electrical contracting firm being paid for the service provided. Shortening the service cycle has advantages for both the customer and the contractor.
Times have changed, and residential electrical contracting is changing too. Twenty years ago, Inland Electric Corp., opened its doors in Shorewood, Ill., and the once-small company is now one of the Chicago area’s leading residential contractors.
Industrial and manufacturing facilities rely on motors to drive their processes. They are included in preventive maintenance programs because of investments, their critical importance to operations, and the cost of production downtime.