How do you build a relationship with your customers centered on trust? It starts with meeting commitments and consistently completing projects on time, on budget and in a code-compliant fashion. Why is this relationship important?
We all know that fire alarm systems that are tested and maintained on a regular basis are more reliable. According to NFPA 72, National Fire Alarm and Signaling Code, the owner is responsible for inspections, testing and maintenance as well as any alterations or additions to the fire alarm system.
In my last column, I discussed the ICC code process. This month, I look at the NFPA process. As I previously mentioned, the ICC and NFPA have completely different processes for codes and standards development. Yet, both operate on three-year cycles.
Opportunities for new business in the commercial/industrial/institutional market continue to grow for electrical contractors. Two in particular—commissioning and integrated testing of fire protection systems and mass notification systems (MNS)—have a lot of potential for growth and new business.