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Contractor Business Operations

 
The Customer Comes Second
by
Andrew McCoy
| April 2012
| under
  • Your Business

“Companies must put their people—not their customers—first,” writes Hal Rosenbluth, CEO of an international travel management company, in his 1992 classic book, “The Customer Comes Second.” At first glance, these words read like heresy against the great body of advertising that, for decades, has ost

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Fire Alarm System Submission
by
Wayne D. Moore
| April 2012
| under
  • Codes & Standards

Recently, while attending a lunch-and-learn presentation from one of the better local distributors of fire alarm systems, we wound up discussing the quality of fire alarm system submissions from contractors.

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Editors' Pick
Four Pillars
by
William Atkinson
| April 2012
| under
  • Your Business

For contractors who want to get into or expand their presence in low-voltage work, who better to learn from than contractors who have decades of experience in these kinds of projects? Two such contractors are Robert Ford, Ph.D., P.E., president of Robert Ford Electric Co.

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Editors' Pick
Prioritize Cable Management
by
Julie Knudson
| April 2012
| under
  • Systems

Over the years, I have been in too many communication rooms where cable management was an afterthought or, worse, nonexistent. Ropes of hastily zip-tied cable bundles wind around each other.

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Understanding Building Operations
by
Thomas E. Glavinich
| March 2012
| under
  • Green Building

The last energy services column (January 2012) introduced an 11-step energy services project delivery process. Electrical contractors can follow the process systematically, thereby developing a comprehensive program to help their customers identify and achieve energy and sustainability goals.

READ MORE
 
Google Fiber Touches Down in Kansas City
by
Rick Laezman
| March 2012
| under
  • Systems

A tornado is about to hit Kansas. Not the kind that sent Dorothy and Toto to Oz, but one that would get them onto the Internet lightning fast.

READ MORE
 
Investing 101
by
Denise Norberg-Johnson
| February 2012
| under
  • Your Business

When the recession deepened, many contracting businesses depleted liquidity. As markets recover, now is an appropriate time to review investment strategies for rebuilding lost wealth. This month, we take a look at a common investment vehicle and one system for selecting products.

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Skating to Where the Puck Is
by
Dennis F. Quebe
| February 2012
| under
  • Your Business

Many contractors and other technical types prefer the plain-spokenness of facts and figures to sayings from famous people, but since the common-sense wisdom of a familiar sports adage is so visibly in play in our industry right now, I can’t resist.

READ MORE
 
Editors' Pick
Savvy Selling
by
Susan Bloom
| February 2012
| under
  • Your Business

Surveying the current state of his market, Phil Rose, president of Milwaukee-based Roman Electric Co. Inc., painted a not-so-rosy picture.

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Just Getting Started
by
William Atkinson
| February 2012
| under
  • Your Business

These days, electrical contractors are moving downstream, getting more involved in low-voltage systems work. The trend makes sense, especially as such systems become more integrated with higher voltage systems.

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2012 Construction Outlook
by
Joseph M. Kelly
| January 2012
| under
  • Residential

Leading construction experts and economists are certain about one thing in construction right now: The future is mostly uncertain because consumers are scared, and too many Americans are unemployed. Economists see 2012 as a big question mark because of the risk of a double-dip recession.

READ MORE
 
Steps to Success
by
Thomas E. Glavinich
| January 2012
| under
  • Your Business

The electrical contractor’s energy services goal should be to develop a comprehensive plan to help its customers identify and achieve their electricity-reduction and sustainability goals.

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Mistakes to Avoid in 2012
by
Denise Norberg-Johnson
| January 2012
| under
  • Your Business

Recent economic forecasts offer some hope for electrical contractors in 2012. As market conditions improve, it is more important than ever to avoid common contractor mistakes. Ensure you are alert to these business killers, and you will focus on ways to guarantee your success in the coming year.

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Editors' Pick
Contractor/Distributor Interaction in the Cyber Age
by
John Paul Quinn
| November 2011
| under
  • Your Business

Whether we like it or not, and regardless of our individual technical expertise, we live in the hour of the BlackBerry, iPhone, the iPod, the Internet websites and apps and operating systems ad infinitum.

READ MORE
 
Tools and Equipment Go High Tech For the Holidays
by
Rick Laezman
| November 2011
| under
  • Miscellaneous

As the telecom and power industries become more sophisticated, so do the demands of electrical contractors. Fortunately, the tools and equipment contractors rely on are in step with these changes and just in time for the holidays.

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Economic Outlook Survey Reports Most Optimistic Market Conditions in Several Years
November 2011
| under
  • Miscellaneous

GlobalSpec, a provider of online marketing programs for companies targeting the engineering, technical and manufacturing communities, announced the availability of its newest research report, “2011 Economic Outlook Survey: Improving Conditions Present Market Opportunity for Suppliers.” The survey r

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Keeping up With the Codes
by
Wayne D. Moore
| October 2011
| under
  • Systems

The codes that affect your day-to-day business change every three years. The frequency of changes makes it difficult to stay abreast of the countless revisions that occur each code cycle. Coupled with rapid changes in technology, staying current becomes challenging.

READ MORE
 
Get Out—and Stay Out!
by
Fred Sargent
| October 2011
| under
  • Your Business

Two technology entrepreneurs in 1940s Palo Alto, Calif., pioneered a wide-open approach to running their rapidly rising business that became a de facto trademark of its operating style and a darling concept among management gurus.

READ MORE
 
Editors' Pick
Making Sure the Customer Is Actually Right
by
John Paul Quinn
| October 2011
| under
  • Your Business

Legend has it that, at the turn of the 20th century, the Chicago department store magnate Marshall Field instructed his salespeople that the customer is always right.

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Learning the Ropes While Against the Ropes
by
Jim Phillips
| October 2011
| under
  • Your Business

What if you had been stranded on a deserted island for the past five years?

READ MORE

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News and Announcements

IDEAL Gives Away First of Four SignalTEK II Cable Qualifiers
ESFI Encourages "Electrical Safety for All Ages" During 2013 National Electric Safety Month
Milwaukee Receives 2012 Leader in Sustainability Award
Leviton Receives $1 Million Funding to Install Electric Vehicle Charging Stations throughout New York
Bridgeport Found in Contempt in On-going Legal Battle With Arlington
Southwire Circuit Wire Management System Eliminates Wire Spool Hassles
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