Wayne D. Moore

Fire/Life Safety Columnist and Freelance Writer

MOORE, a licensed fire protection engineer, frequent speaker and an expert in the life safety field, is a principal member and past chair of NFPA 72, Chapter 24. Moore is a vice president with JENSEN HUGHES at the Warwick, R.I., office. He can be reached at wmoore@jensenhughes.com.

Articles by Wayne D. Moore

January 2009
Although the origin of the phrase “May you live in interesting times” is uncertain, the times in which we are living are interesting. They also are challenging for many contractors, especially those who were “too busy” to diversify or learn more about specialty systems, such as fire alarm systems installations. READ MORE
December 2008
A trip to the local mall can be an all-day event, depending on how many family members participate in the shopping spree. And the closer the shopping event is to a holiday, the better the chances are that the mall will be crowded. Designing, installing and maintaining a fire alarm system in retail occupancies, such as a mall, can be a much bigger challenge than simply shopping at one. READ MORE
December 2008
Although we have all heard, “Don’t sweat the small stuff,” we find that the small stuff really matters as we build our businesses. Part of the issue depends on who defines what constitutes the “small stuff.” READ MORE
December 2008
Consider the fable about crying wolf. False alarms have the same effect in reducing the credibility of alarms. Individual experiences with home smoke alarms that keep going off from cooking develops a negative culture of response to real emergencies. This negative response culture is exacerbated when occupants experience a false alarm in a commercial building and are never told the cause. READ MORE
November 2008
Every day, we encounter both good and bad customer service. If you fly at all, you already know that most airlines have forgotten what the words “customer service” mean. You are met by a surly gate agent who is upset about having to assist you. You board the plane and are greeted by a flight attendant who is disgruntled because the company keeps reducing benefits and salaries. READ MORE
October 2008
Hospitality venues, such as casinos, resorts and gaming facilities, present interesting challenges to contractors that provide life safety and security systems. The owner’s fire protection and security goals for these establishments always include providing a facility in which occupants feel safe and secure. READ MORE
October 2008
As an electrical contractor, you field calls from prospective customers asking for a fire alarm system installation. Interestingly, although you may be knowledgeable in these installations, you may rarely ask the owner about his or her fire protection goals. Never assume that because the owner has decided to have a nonrequired fire alarm system, he or she knows what is needed for protection. READ MORE
September 2008
Electrical contractors field calls daily in response to their customer’s electrical needs. What separates the good electrical contractors from the great electrical contractors is how they respond to their customers. Whether you believe it or not, you are a problem solver. READ MORE
September 2008
For many years, the audibility and intelligibility of fire alarm signals were ignored. Traditionally, a contractor or designer would put one audible/visible appliance above each manual fire alarm box (pull station) and maybe one or two more in the hallway. It seemed the unwritten rule was if you could hear the alarm in the halls of residential or office buildings, you were OK. READ MORE