Fred Sargent


Articles by Fred Sargent


June 2014
Having successfully completed a series of good-sized service jobs for a company he described as a great customer, a prominent electrical contractor (who wishes to remain anonymous) was making a routine visit to the company’s main office for what he fondly refers to as a “customer care call.” This time, he intended to thank his customer for its most recent business and get an early indication of th READ MORE
April 2014
Ever surfed 20-foot waves? Or gone skydiving in formation with hundreds of friends? Or skied off a mountain? No matter. You don’t need to pay IMAX prices for films that immerse you in personal experience anymore; just search online for personal adventure videos that force your jaw to drop in disbelief. It’s the video version of a “selfie.” 
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December 2013
In a YouTube video, two psychology professors staged a playful indoor exercise featuring six men and women, who were dressed in either black or white, passing basketballs back and forth. READ MORE
October 2013
In the 1960s, Xerox copy machines started appearing in American offices, providing a stunning example of how innovation enabled by technology can create new marketing opportunities.
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August 2013
A select audience of industry practitioners and university researchers recently gathered in Kansas City, Mo., to grapple with a mind-boggling quandry: how to define the next industrial era of the global economy. READ MORE